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I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.
Tim O'Laughlin The Coca-Cola Company I have never seen a more poised, polished, and passionate speaker! Cindy Hulsey, Training Manager Tulsa City-County Library
You exceeded our expectations!
Rhonda Fox District
IV Manager - Member Relations |
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| The Best Strategies You've Ever Seen for Getting Rid of Attendance Problems Forever, Motivating Generation Y, and Getting a Handle on Unacceptable Employee Performance, Or Your Money Back! |
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Upcoming Webinars Myra
Golden’s Complaint Handling Webinar Handle Complaints & Difficult Customers Like a UN Ambassador! How to completely restore customer confidence and regain goodwill after any service problem so that you don't lose your customers and your company doesn't end up on YouTube.
With 3 date options... Friday,
May
30th 1:00 - 2:30pm ET
View
outline/register Friday,
June 6th 11:00 - 12:30pm ET View
outline/register Friday,
July 11th 1:00 - 12:30pm ET View
outline/register Just $99 per company!
Home-Based Shoring How, when and why to explore an at-home agent program Friday, June 20th 2:30 - 4:00pm ET View outline/order Just $99 per company!
An average of 2 webinars are presented monthly. Check back often for the latest schedule. Call Center Webinars reserves the right to change program dates and times. |
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I
really do love your webinars, Kristy L. Bolen Manager of Customer Service Carlson Hotels Worldwide |
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| Archived Webinars Available for Immediate Viewing | |
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| All programs are 90-minutes unless otherwise noted. |
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How to Negotiate with Customers Strategies for Negotiating with Crafty, Cunning & Unreasonable Customers
Home-Based Shoring How, when and why to explore an at-home agent program
Managing to Eliminate Unacceptable Employee Performance Learn to effective nip unacceptable performance in the bud
Call Center Monitoring Practical, easy-to-implement strategies, plus secrets, tips, and techniques to take your quality monitoring to the next level!
Survival School for Call Center Supervisors This encore event was designed to address the specific day-to-day reality of unending “people” challenges that call center leaders face, and it offers a set of real, not impossible, solutions to the problems of supervising, motivating, and coaching.
Managing & Motivating Generation Y Gain practical insights to help you manage today's under 30 workforce (born 1980- 2000)
Excelling as a First-Time Supervisor Field-tested and proven strategies to help first-time supervisors quickly establish credibility and gain respect.
20 Fast WOW Telephone Techniques This seminar is chock-full of tips and techniques to position call center agents to make callers feel taken care of, effortless diffuse anger, and keep customers coming back. View outline/order Dealing with Difficult Customers Outthink, out persuade, and outwit your most difficult customers! This is an audio recording that can be listened to right on the site or downloaded to an MP3.
Our Consumer Care group attended your "Dealing with Difficult Customers" web seminar. Not only was this seminar a good addition to our Customer Service Week celebration, this was also a chance to learn more ways to WOW our customers. The overall feedback from our group was very positive -- they felt the session was extremely helpful. Some other comments I received include: "They were able to get good talking points, and your upbeat style made it easy to follow." "I found the 11 phrases list handy and plan to use to update my talking points."
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