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I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.
Tim O'Laughlin The Coca-Cola Company I have never seen a more poised, polished, and passionate speaker! Cindy Hulsey, Training Manager Tulsa City-County Library
You exceeded our expectations!
Rhonda Fox District IV Manager - Member Relations |
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| The Best Strategies You've Ever Seen for Getting Rid of Attendance Problems Forever, Motivating Generation Y, and Getting a Handle on Unacceptable Employee Performance, Or Your Money Back! |
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Upcoming Webinars
These webinars are offered at $299 each. The entire year can be purchased for $999. The annual membership includes unlimited access to live webinars by the purchasing company for 12 months, a digital recording of webinars, and 24/7 access to all archived webinars. Note:
On occasion, we may change a date with advance notice due to unforeseen
circumstances or scheduling problems, but we try not to, and it's rare.
Purchase a 12-month license - Granting unlimited access for you and your entire organization to all live and archived events for 12 months - $999.
Or purchase webinars individually for $299 each.
Social Media is
the New Customer Service How to Use Twitter, FaceBook &
YouTube as Customer Contact Channels Live Webinar
Friday, June 26, 2009 1:00 - 2:30pm EDT
Stop
Screaming At Me! Packed
with practical, ready-to-use tips, tactics, and techniques that will help you
get any angry customer to back down AND regain their goodwill! July
8th 1:00 - 2:30pm ET Before You Hit Send! Why
so many companies blow it with customer email and how you can do better July 22nd, 2009
1:00 - 2:30pm ET View outline/register Taking Control
of Tough Performance and Attitude Problems Confront unacceptable employee behavior swiftly, comfortably and
correctly—and with minimum risk August
21st 1:00
- 2:30pm ET How to Negotiate with Customers Strategies for Negotiating with Crafty, Cunning & Unreasonable Customers
Call Center Monitoring Practical, easy-to-implement strategies, plus secrets, tips, and techniques to take your quality monitoring to the next level! How
to Really Motivate Contact Center Agents Become the energizing leader agents want to follow, plus discovery how to
prevent burnout September
18th 1:00
- 2:30pm ET
Serving
Customers in My Pajamas How,
when and why to explore an at-home agent program Friday, September 25, 2009 Managing & Motivating Generation Y Gain practical insights to
help you manage today's under 30 workforce (born 1980- 2000) Thursday,
October 8, 2009 View
outline/order
How to Really Motivate
Contact Center Agents Become the
energizing leader agents want to follow September 18th
MP3 recordings are available for these events.
All webinar recordings include:
Before You Hit Send! Why
so many companies blow it with customer email and how you can do better Presented Friday, October 24, 2008 by Myra Golden
Stop
Screaming At Me! Packed
with practical, ready-to-use tips, tactics, and techniques that will help you
get any angry customer to back down AND regain their goodwill!
Myra Golden's Complaint Handling Webinar How to completely restore customer confidence and regain goodwill after any service problem so that you don't lose your customers and your company doesn't end up on YouTube.
How to Negotiate with Customers Strategies for Negotiating with Crafty, Cunning & Unreasonable Customers
Home-Based Shoring How, when and why to explore an at-home agent program
Managing to Eliminate Unacceptable Employee Performance Learn to effective nip unacceptable performance in the bud
Call Center Monitoring Practical, easy-to-implement strategies, plus secrets, tips, and techniques to take your quality monitoring to the next level!
20 Fast WOW Telephone Techniques This seminar is chock-full of tips and techniques to position call center agents to make callers feel taken care of, effortlessly diffuse anger, and keep customers coming back. View outline/order
Our Consumer Care group attended your "Dealing with Difficult Customers" web seminar. Not only was this seminar a good addition to our Customer Service Week celebration, this was also a chance to learn more ways to WOW our customers. The overall feedback from our group was very positive -- they felt the session was extremely helpful. Some other comments I received include: "They were able to get good talking points, and your upbeat style made it easy to follow." "I found the 11 phrases list handy and plan to use to update my talking points."
Call Center Webinars reserves the right to change program dates and times. |
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I really do love your webinars,
Kristy L. Bolen Manager of Customer Service Carlson Hotels Worldwide
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| Archived Webinars Available for Immediate Viewing | |
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| All programs are 90-minutes unless otherwise noted. |
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Myra Golden's Complaint Handling Webinar How to completely restore customer confidence and regain goodwill after any service problem so that you don't lose your customers and your company doesn't end up on YouTube.
How to Negotiate with Customers Strategies for Negotiating with Crafty, Cunning & Unreasonable Customers
Home-Based Shoring How, when and why to explore an at-home agent program
Managing to Eliminate Unacceptable Employee Performance Learn to effective nip unacceptable performance in the bud
Call Center Monitoring Practical, easy-to-implement strategies, plus secrets, tips, and techniques to take your quality monitoring to the next level!
Survival School for Call Center Supervisors This encore event was designed to address the specific day-to-day reality of unending “people” challenges that call center leaders face, and it offers a set of real, not impossible, solutions to the problems of supervising, motivating, and coaching.
Managing & Motivating Generation Y Gain practical insights to help you manage today's under 30 workforce (born 1980- 2000)
Excelling as a First-Time Supervisor Field-tested and proven strategies to help first-time supervisors quickly establish credibility and gain respect.
20 Fast WOW Telephone Techniques This seminar is chock-full of tips and techniques to position call center agents to make callers feel taken care of, effortless diffuse anger, and keep customers coming back. View outline/order
Dealing with Difficult Customers Outthink, out persuade, and outwit your most difficult customers! This is an audio recording that can be listened to right on the site or downloaded to an MP3.
Our Consumer Care group attended your "Dealing with Difficult Customers" web seminar. Not only was this seminar a good addition to our Customer Service Week celebration, this was also a chance to learn more ways to WOW our customers. The overall feedback from our group was very positive -- they felt the session was extremely helpful. Some other comments I received include: "They were able to get good talking points, and your upbeat style made it easy to follow." "I found the 11 phrases list handy and plan to use to update my talking points."
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