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For
Call Center Webinar Members: |
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I
was very pleased with Myra's presentation, but even more so,
I was left with a sense of new energy and desire to put her
recommendations to use. I can't wait for Monday.
Tim
O'Laughlin
The
Coca-Cola Company
I
have never seen a more poised, polished, and passionate
speaker!
Cindy
Hulsey, Training Manager
Tulsa
City-County Library
You
exceeded our expectations!
Rhonda
Fox
District
IV Manager - Member Relations
Best
Western International, Inc
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20
Fast WOW Telephone Techniques!
A
Telephone Tune-Up for Your Frontline Agents
Friday,
April 11th, 1:00 - 2:30 ET
Webinar
Tuition: $299 Register
Now!
Participants
of this seminar will discover fun and practical tips for WOWing
every customer, every time! Attend and you and your team will
learn…
-
How
to
challenge
unreasonable customers
without losing your job…or the customer
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8
ways to make every caller feel taken care of...these
tips will boost customers' satisfaction, create calm with
upset customers, and make you a rock star!
-
Steven
Covey's 5th Habit...discover what it is and why you need
to master it.
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How
to calm any panicked, upset, or irate customer in 6 seconds
flat.
I'll give you a little hint: Reflect back
intensity.
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Learn
the correct (and polite) way to put callers on hold...customers
hate to be put on hold, but this technique will put
them at ease immediately.
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The
best way to transfer a call. Customers have no
tolerance for multiple transfers, but this 4-point technique
will be like giving them a shot of Novocain before the transfer.
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How
to handle the cursing or yelling caller. I'll show you
how to handle extreme behavior with confidence, control, and
credibility.
-
The
#1 Service Recovery skill you need to know.
-
The
new service icon that customer service professionals are flipping
for…what
Gumby can teach you about WOWing customers…This new
approach to service delivery is fun to implement, sticks
with your employees, and truly surprises and delights
customers.
-
3
things
you can do to
instantly
get
customers on your
side,
or at any rate, not against you.
-
How
to deliver Beyond WOW service by simply "going one
better" when you come across a man in a desert. Trust
me, this will make sense once you tune in.
-
They
say first impressions are
everything.
I’ll show you how
to make the most of the first 6 seconds of a phone call and
the last 3 seconds.
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Be
a customer service maven by tomorrow!
7 super-simple tips for WOWing customers over the phone.
-
How
to say (just about) anything to any customer...it's not
what you say, it's how you say it.
-
3
simple questions to put you back in control of any
conversation.
This includes conversations with ramblers, difficult
customers, and know-it-alls
-
How
to say ‘no’ without
causing
resentment…or worse, losing the customer
-
If
only you’d stop talking...
How to politely get ramblers, whiners, and storytellers to cut to the
chase…yes, it can be done!
-
Learn
expert listening
techniques
that let callers know they have your undivided attention
-
Calm
down already!
I’ll
give you 3 strong, but non-threatening tips for creating
calm with upset customers. You’ll love these!
-
How
to make customers feel smart...
even when they ask "silly" questions.
PLUS
§
Venting:
How much is too much
§
This
simple tip will help you save time, money, and your sanity with
difficult customers
And like all
our webinars . . . you'll get much, much more!
20
Fast WOW Telephone Techniques!
A
Telephone Tune-Up for Your Frontline Agents
Friday,
April 11th, 1:00 - 2:30 ET
Webinar
Tuition: $299 Register
Now!
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I
really do love your webinars,
Myra
. They are very well done and extremely beneficial. The
other thing I love is your strong faith that you bring into
each of your calls. It is truly a blessing to do what
you love to do and it shows. I always find little helpful
hints in your information. I love the phrases you gave
regarding unreasonable customer requests. Thank you again.
Kristy
L. Bolen
Manager
of Customer Service
Carlson
Hotels Worldwide
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