Call Center Training, Call Center Agent Training

Web Seminars for Call Center, Help Desk, and Customer Service Supervisors & Managers and Frontline Staff


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For Call Center Webinar Members:

I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.

Tim O'Laughlin

The Coca-Cola Company

I have never seen a more poised, polished, and passionate speaker!

Cindy Hulsey, Training Manager

Tulsa City-County Library

You exceeded our expectations!

Rhonda Fox

District IV Manager - Member Relations
Best Western International, Inc

20 Fast WOW Telephone Techniques Live Webinar

A Telephone Tune-Up for Your Customer Service Team!

Thursday, December 11, 2008 - 1:00 - 3:00pm ET

I really enjoyed your webinar and am very excited to share it with the rest of our team!

KELLY QUADE

BIG GAME TREESTANDS

Participants of this seminar will discover fun and practical tips for WOWing every customer, every time. Attend and you and your team will learn…

Creating Warm Customer Experiences

1. 5 Ways of Being…this is THE structure Starbucks uses to allow employees to truly inspire customers in legendary ways. The 5 Ways of Being will inspire random acts of kindness, genuine friendliness, and proactive responses like no scripted customer service.

2. How the strong use of pronouns can personalize your conversations and give you a one-to-one connection with every caller.

3. 4 ways to make every caller feel taken care of...these tips will set a positive, upbeat tone for the conversation and make you a rock star!

4. How to make customers feel smart... even when they ask silly questions.

How to Have a More Engaging Telephone Voice

5. ATTITUDE: The baseline of successful customer service. The number one reason customers stop doing business with a company is attitude. Discover how to stop sweating the small stuff and how to get your attitude in check.

6. They say first impressions are everything. I’ll show you how to make the most of the first 6 seconds of a phone call and the last 3 seconds. Why putting your voice on a “roller coaster” is the most important thing you can do to instantly improve your telephone voice.

7. Putting a smile in your voice really does work and I’ll tell you why.

8. Sound like you mean business…5 little things you can do convey an aura of power and authority with your voice– this is especially helpful for women!

How to Influence Interactions by Being Business Friendly

9. 4 steps to take when speaking with a difficult customer

10. 3 things you can do to instantly get customers on your side, or at any rate, not against you.

11. Calm down already! I’ll give you 3 strong, but non-threatening tips for creating calm with upset customers. You’ll love these!

Phone Finesse – Call handling from beginning to end

12. Gracious beginnings…2 simple techniques to get the call off to a great start.

13. Learn the correct (and polite) way to put call ers on hold...customers hate to be put on hold, but this technique will put them at ease immediately.

14. The best way to transfer a call. Customers have no tolerance for multiple transfers, but this 4-point technique will be like giving them a shot of Novocain before the transfer.

15. If only you’d stop talking... How to politely get ramblers, whiners, and storytellers to cut to the chase…yes, it can be done!

16. Learn how to leave strong last impressions.

Delivering “Wow!”

17. How to deliver Beyond WOW service by simply "going one better" when you come across a man in a desert. Trust me, this will make sense once you tune in.

18. The new service icon that customer service professionals are flipping for…what Gumby can teach you about WOWing customers…This new approach to service delivery is fun to implement, sticks with your employees, and truly surprises and delights customers.

19. Why the fierce urgency of NOW can help you meet both expressed and un-expressed customer needs and lead to a “wow” impression.

20. Surprise & Delight: no-cost ways to deliver positive, unexpected experiences to your customers

And like all my webinars . . . you'll get much, much more!

Plus, all attendees will receive a digital copy of my book, Beyond WOW – a $20 value!

20 Fast WOW Telephone Techniques Live Webinar

A Telephone Tune-Up for Your Customer Service Team!

Thursday, December 11, 2008 - 1:00 - 3:00pm ET

I really do love your webinars, Myra . They are very well done and extremely beneficial. The other thing I love is your strong faith that you bring into each of your calls. It is truly a blessing to do what you love to do and it shows. I always find little helpful hints in your information. I love the phrases you gave regarding unreasonable customer requests. Thank you again.

Kristy L. Bolen

Manager of Customer Service

Carlson Hotels Worldwide

A Complete Training Solution

Training for Agents

Call Center Webinars includes on-demand, online video training for frontline employees. Sample Employee Training Now

Upcoming Webinars

On-Demand, Online Training for Your Employees

Training is presented online, on-demand in high quality, video requiring nothing more than a standard computer with high-speed Internet connection. For most users, enjoying the Golden Method is just like watching TV.

Watch a 4-minute overview of our on-demand training for your employees.

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	We help our clients save thousands of training dollars by creating measurably effective, interactive, media-rich supervisory and customer service training events and deploying for Internet viewing anywhere, anytime. Our webinars and on-demand video training makes organization-wide training affordable, flexible, consistent, and extremely effective.