Call Center Training, Call Center Agent Training

Web Seminars for Call Center, Help Desk, and Customer Service Supervisors & Managers and Frontline Staff


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For Call Center Webinar Members:

I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.

Tim O'Laughlin

The Coca-Cola Company

I have never seen a more poised, polished, and passionate speaker!

Cindy Hulsey, Training Manager

Tulsa City-County Library

You exceeded our expectations!

Rhonda Fox

District IV Manager - Member Relations
Best Western International, Inc

About Us

Founded by renowned customer service trainer and author Myra Golden, we are a multi-faceted training organization committed to helping companies significantly increase profitability by building, restoring, and strengthening customer relationships.

Our complaint resolution training programs are nationally recognized for helping some of the world’s best known companies respond to customer complaints in such a way that completely regains goodwill – without giving away the store. Additionally, dozens of Fortune 500 companies rely on us every year for e-Learning professional development programs for call center and contact center supervisors and managers.

I really do love your webinars, Myra . They are very well done and extremely beneficial. The other thing I love is your strong faith that you bring into each of your calls. It is truly a blessing to do what you love to do and it shows. I always find little helpful hints in your information. I love the phrases you gave regarding unreasonable customer requests. Thank you again.

Kristy L. Bolen

Manager of Customer Service

Carlson Hotels Worldwide

A Complete Training Solution

Training for Agents

Call Center Webinars includes on-demand, online video training for frontline employees. Sample Employee Training Now

Unlimited Attendance
Have as many supervisors, managers or agents attend live events as you like.

Training When You Want It, Where You Want It
All webinars are recorded and achieved for replay 24/7.
FREE Sample Webinar... *"Managing to Eliminate Unacceptable Employee Performance"* Sign up here for your free 90-minute webinar

Upcoming Webinars

On-Demand, Online Training for Your Employees

Training is presented online, on-demand in high quality, video requiring nothing more than a standard computer with high-speed Internet connection. For most users, enjoying the Golden Method is just like watching TV.

Watch a 4-minute overview of our on-demand training for your employees.

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	We help our clients save thousands of training dollars by creating measurably effective, interactive, media-rich supervisory and customer service training events and deploying for Internet viewing anywhere, anytime. Our webinars and on-demand video training makes organization-wide training affordable, flexible, consistent, and extremely effective.