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All
webinar recordings include:
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Full
webinar digital recording
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Unlimited
viewing within your organization with no expiration
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Rights
to incorporate webinar within your Learning Management System (LMS)
Before
You Hit Send!
Why
so many companies blow it with customer email and how you can do better
Presented
Friday, October 24, 2008 by Myra Golden
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outline/order
Stop
Screaming At Me!
Packed
with practical, ready-to-use tips, tactics, and techniques that will help you
get any angry customer to back down AND regain their goodwill!
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outline/order
Social
Media Is the New Customer Service
Is
your company monitoring complaints on Twitter, FaceBook, and blogs? If not, why
not?
We
know all the social networking communities you need to be listening to and
participating in and we can show you exactly how to do it. We can position your
company to surprise and delight consumers who post gripes about your brand
online.
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outline/purchase
Myra
Golden's Complaint Handling Webinar
How
to completely restore customer confidence and regain goodwill
after any service problem so
that you don't lose your customers and your company doesn't end
up on YouTube.
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outline/order
How to Negotiate with Customers
Strategies for Negotiating with Crafty, Cunning & Unreasonable Customers
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outline/order
Home-Based Shoring
How, when and why to explore an at-home agent program
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Managing to Eliminate Unacceptable Employee Performance
Learn to effective nip unacceptable performance in the bud
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Call Center Monitoring
Practical, easy-to-implement strategies, plus secrets, tips, and techniques to take your quality monitoring to the next level!
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Survival School for Call Center Supervisors
This
encore event was designed to address the specific day-to-day reality of unending
“people” challenges that call center leaders face, and it offers a set of
real, not impossible, solutions to the problems of supervising, motivating, and
coaching.
Managing & Motivating Generation Y
Gain practical insights to help you manage today's under 30 workforce (born 1980- 2000)
Excelling as a First-Time Supervisor
Field-tested and proven strategies to help first-time supervisors quickly establish credibility and gain respect.
20 Fast WOW Telephone Techniques
This seminar is chock-full of tips and techniques to position call center agents to make callers feel taken care of, effortless diffuse anger, and keep customers coming back. View outline/order
Dealing
with Difficult Customers
Outthink, out persuade, and outwit your most difficult customers! This is an audio recording that can be listened to right on the site or downloaded to an MP3.
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