I
was very pleased with Myra's presentation, but even more so,
I was left with a sense of new energy and desire to put her
recommendations to use. I can't wait for Monday.
Tim
O'Laughlin
The
Coca-Cola Company
I
have never seen a more poised, polished, and passionate
speaker!
Cindy
Hulsey, Training Manager
Tulsa
City-County Library
You
exceeded our expectations!
Rhonda
Fox
District
IV Manager - Member Relations Best
Western International, Inc
Preventing
Customer Service Burnout
6
Ways to Motivate Your Reps
Friday,
August 15, 2008 10:00 - 11:30am ET
Webinar
Tuition $299
Hire
the right people… Grow the job… Empower your
department… Ever feel like you are in an endless
cycle of turnover due to employee burnout and stress?
Join us for this 60 minute audio conference and you
and your colleagues will discover:
Practical,
easy-to-implement strategies to prevent &
treat burnout
The
pros and cons of motivating with money
What
you can do today to inspire your best employees
How
to become the manager that everyone wants to
work for
Friday,
August 15, 2008 10:00
a.m. - 11:30 a.m. (Eastern)
BONUS:
Get your specific questions addressed in a live
Q&A
PROGRAM
BENEFITS
This
practical 90-minute web conference will provide you
and your colleagues with the latest information on how
to truly achieve personal excellence and fulfillment
in customer service work.
PROGRAM
HIGHLIGHTS
Why burnout occurs in the
customer service profession
12 Early warning signs
that signal you are on the verge of
burnout
Exactly how to tell the
difference between stress and burnout
Practical,
easy-to-implement strategies to
prevent and treat burnout in customer
service jobs
How to truly achieve
personal excellence and fulfillment in
customer service work
SPEAKER
Myra
Golden is
an experienced speaker on a variety of customer
service topics. Her accomplishments include:
Myra
is the author of the best-selling book: Beyond
WOW, publisher of a weekly newsletter, author of
more than 200 articles, and has produced several
training videos.
She
has been a frontline customer service
representative, a global head of consumer affairs,
and consumer affairs advisor to some of the
world's best-known companies.
In
1999
Myra
established Myra Golden Seminars after identifying
the need for customer service professionals to be
equipped with specific skills for responding to
complaints and difficult customers in such a way
that they completely regain goodwill and even
strengthen loyalty after any service failure.
Her
firm provides measurably effective training for
some of the world's best-known companies,
including: Coca-Cola, McDonald's, Johnson &
Johnson, Procter & Gamble, and Frito-Lay.
Myra
has a Bachelor of Arts in Psychology and a Master
of Human Relations. Her psychology background has
uniquely positioned her to develop critically
acclaimed programs for dealing with difficult
customers and understanding the psychology of
recovery.
Myra
Golden’s Complaint Handling Webinar
Handle Complaints & Difficult Customers Like a UN Ambassador!
I
really do love your webinars,
Myra
. They are very well done and extremely beneficial. The
other thing I love is your strong faith that you bring into
each of your calls. It is truly a blessing to do what
you love to do and it shows. I always find little helpful
hints in your information. I love the phrases you gave
regarding unreasonable customer requests. Thank you again.
Kristy
L. Bolen
Manager
of Customer Service
Carlson
Hotels Worldwide
About
your speaker - Myra
Golden
“Myra
Golden’s seminars are captivating and resourceful in
complaint resolution. Her tactics should be used throughout
the world!”
Brandy
Warrior
Coca-Cola
“It
was outstanding. I could relate to
Myra
and her strategies.”
Kristi
Collier
McDonald’s
Corporation
“Myra
's program was excellent. One of the best training sessions
we have attended – well presented. The session was very
beneficial to our everyday job!”
Shirley
Perry
Michelin
North America
Upcoming
Webinars
On-Demand,
Online Training for Your Employees
Training
is presented
online, on-demand
in high quality, video requiring nothing more than a
standard computer with high-speed Internet
connection. For most users, enjoying the Golden
Method is just like watching TV.
Watch
a 4-minute overview of our on-demand training for
your employees.
We
help our clients save thousands of training dollars by creating
measurably effective, interactive, media-rich supervisory
and customer
service training events and deploying for Internet viewing anywhere,
anytime. Our webinars and on-demand video training makes
organization-wide training affordable, flexible, consistent, and
extremely effective.
