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I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.
Tim O'Laughlin The Coca-Cola Company I have never seen a more poised, polished, and passionate speaker! Cindy Hulsey, Training Manager Tulsa City-County Library
You exceeded our expectations!
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IV Manager - Member Relations |
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How to Handle (and Eliminate) Unacceptable Employee Performance Nip unacceptable performance in the bud now, or you'll hate yourself later! Friday, April 25th 1:00 - 2:30 pm ET
“You
get the behavior you tolerate.” --Plato Managing to Eliminate Unacceptable Employee Performance How
to manage
negative under-performing, and un-motivated agents Who? All who
supervise people will How to Handle (and Eliminate) Unacceptable Employee Performance Nip unacceptable performance in the bud now, or you'll hate yourself later! Friday, April 25th 1:00 - 2:30 pm ET
The
Managing to Eliminate Unacceptable Employee Behavior
webinar is Myra
Golden’s answer to the Call
Call Center
supervisors throughout North America struggle with Agent
attendance issues, understanding
their Generation X talent, addressing
unacceptable behavior, and coaching
to improve performance, while at the same time
working relentlessly to deliver service levels that please
customers and senior management alike. And they try
to do ALL of this without working themselves into a frazzle.
Call center managers and supervisors have it tough, without a
doubt, but they're also painfully aware of the urgent need to
take matters into their own hands. We
designed the Managing to Eliminate Unacceptable Employee
Behavior seminar to address the specific day-to-day reality
of unending “people” challenges that call center leaders
face, and it offers a set of real, not impossible, solutions to
the problems of supervising, coaching, and progressive
disciplining. Pointedly,
pragmatically, and without a hint of fluff,
Giving Constructive Feedback
Effectively Dealing with Unacceptable Performance
Effective Discipline You'll walk away with these valuable resources, available exclusively to attendees of this program:
Plus,
you’ll
And
like all of How to Handle (and Eliminate) Unacceptable Employee Performance Nip unacceptable performance in the bud now, or you'll hate yourself later! Friday, April 25th 1:00 - 2:30 pm ET
If you you struggle at all with agent attendance, confronting difficult employees, or understanding your Generation Y talent, but you can't attend on June 15th, register anyway and you'll get access to the webinar recording for 12 full months. Your Money-Back 4-Week Guarantee Your satisfaction is totally guaranteed or your money back. Since you are receiving 90-minutes of personal instruction from Myra Golden, you can imagine how fair this guarantee is. Your 100% Money Back Guarantee If you're not happy anytime within 4 weeks from your purchase, let us know and you can have your money refunded - all of it - no questions asked.
What are the technical requirements for access? To participate you simply need a high-speed Internet connection, computer speakers, and a good speaker phone. Audio from our web seminars broadcast both through your computer (when we feature live video streaming) and through your phone line (for live Q & A).
How many people can participate? An unlimited number of people may participate around a single web/audio connection. How to Handle (and Eliminate) Unacceptable Employee Performance Nip unacceptable performance in the bud now, or you'll hate yourself later! Friday, April 25th 1:00 - 2:30 pm ET
Your registration fee includes:
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I
really do love your webinars, Kristy L. Bolen Manager of Customer Service Carlson Hotels Worldwide |
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