Web Seminars for Call Center, Help Desk, and Customer Service Supervisors & Managers and Frontline Staff

 
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For Call Center Webinar Members:

 

I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.

 

Tim O'Laughlin

The Coca-Cola Company

I have never seen a more poised, polished, and passionate speaker!

Cindy Hulsey, Training Manager  

Tulsa City-County Library 

 

You exceeded our expectations!

 

Rhonda Fox

District IV Manager - Member Relations
Best Western International, Inc

 

 

Dealing Effectively With Unacceptable Employee Performance

Webinar Recording

Tips, tactics & techniques for dealing with negative, habitually late (or absent), under-performing, and un-motivated employees

“You get the behavior you tolerate.”

                                            --Plato

Dealing Effectively With Unacceptable Employee Performance

How to manage negative under-performing, and un-motivated agents

What?

This seminar will teach you exactly what the title says: How to Deal with Difficult Agents.

Who?

All who supervise people will gain tactical insights to help them bring out the best in people at their worst - in such a way that doesn't cause resentment.

When?

Webinar Recording

Purchase recording

You will learn…

·         The most effective way to talk to an employee about an attendance problem

·         How to approach employees about problem behavior in such a way that minimizes hostility and defensiveness and maintains esteem

·         THE way to coach to redirect performance and set crystal clear expectations

·         How to give constructive feedback with much more ease

·         The right way to address an “attitude” problem with an employee

·         How to tell if you’re part of the problem

·         Tips for staying calm, thinking rationally, and avoid reacting in negative ways to difficult employees

·         Kid- g love techniques for providing feedback to hyper-sensitive or potentially explosive employees

·         Savvy techniques for dealing with the whiner, tank, think-they-know-it-all, and negative employee

And like all of Myra ’s e-learning programs . . . you'll get much, much more.  

Webinar Recording

Purchase recording

Tips, tactics & techniques for dealing with negative, habitually late (or absent), under-performing, and un-motivated employees

“You g et the behavior you tolerate.”

                                            --Plato  

Webinar Recording

Purchase recording

 

I really do love your webinars, Myra . They are very well done and extremely beneficial. The other thing I love is your strong faith that you bring into each of your calls.  It is truly a blessing to do what you love to do and it shows. I always find little helpful hints in your information.  I love the phrases you gave regarding unreasonable customer requests. Thank you again.

Kristy L. Bolen

Manager of Customer Service

Carlson Hotels Worldwide


  A Complete Training Solution
Training for Agents
Call Center Webinars includes on-demand, online video training for frontline employees. Sample Employee Training Now
Unlimited Attendance
Have as many supervisors, managers or agents attend live events as you like.
Training When You Want It, Where You Want It
All webinars are recorded and achieved for replay 24/7.

 

 

Sample a Webinar

Managing to Eliminate Unacceptable Employee Performance

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  Upcoming Webinars

On-Demand, Online Training for Your Employees

Training is presented online, on-demand in high quality, video requiring nothing more than a standard computer with high-speed Internet connection. For most users, enjoying the Golden Method is just like watching TV.

Watch a 4-minute overview of our on-demand training for your employees.

 

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©2006-2007 Myra Golden Seminars, LLC. All rights reserved.
We help our clients save thousands of training dollars by creating measurably effective, interactive, media-rich supervisory and customer service training events and deploying for Internet viewing anywhere, anytime. Our webinars and on-demand video training makes organization-wide training affordable, flexible, consistent, and extremely effective.