I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.

Tim O'Laughlin

The Coca-Cola Company

Tulsa City-County Library 

You exceeded our expectations!

Rhonda Fox

District IV Manager - Member Relations
Best Western International, Inc

See How Easy It Is to Get Angry Customers to Back Down Using This New Way!

Today's webinar was fantastic! It was so helpful and sparked some great discussion and sharing of ideas!

Everyone came away with some ideas that they are looking forward to trying. 

Debbie Riley

Consumer Affairs Supervisor

Stop & Shop/Giant Food

I promise, after attending my Handle Difficult Customers Like a Diplomat webinar, your employees will be inspired and thrilled with how effective they are at getting angry customers to back down and moving customers out of a hardball mentality. And once they’ve gotten a taste of how easy it truly is to get angry customers to back down and reach win win resolutions, they will be completely STOKED and actually look forward to the challenge of moving customers out of a hardball mentality!

Handle Difficult Customers Like a Diplomat is CLEAR, CONCISE, and geared to give your people QUICK RESULTS that will empower them to defuse anger and reach agreements that balance the interests of both your customers AND your company. Your employees truly will be able to speak to the most difficult of customers with the confidence, strategy, diplomacy, and tact of a DIPLOMAT!

In Handle Difficult Customers Like a Diplomat, I reveal secrets like:

• How to lay a foundation for resolution - so that you can make better deals with customers (even unreasonable customers)  
• How to identify and neutralize your hot buttons...we all have them and we can learn to control them.
• How to keep from becoming upset and unraveled...you can't handle difficult customers effectively until you get your own emotions in check.
• 6 tactics for getting angry customer to back down. These tactics are diplomatic, super-simple, yet highly effective!  
• Learn to defuse angry or hostile customers using my field-tested and proven F.E.M.A© Method.
• Exactly how to handle the cursing or yelling customer…I’ll show you how to handle extreme behavior with confidence, control, and credibility.
• 3 Strong, but non-threatening tips for creating calm with irate customers.
• How to get whining, rambling, or long-winded customers to cut to the chase…yes, it can be done!
• How to reach agreements that make good business-sense and still have the customer walk away (or hang up) happy.
• Hear a STRONG case FOR apologizing to customers - discover why a simple apology can diffuse anger help customers cut to the chase, and minimize emotions AND slash your settlement costs.
• 3 mistakes you can't afford to make when dealing with upset customers. 
• 7 secrets for moving customers out of a hardball mentality - you'll love these! 
• How to nail the customer that tries to manipulate with anger - three simple, but extremely powerful techniques.
• 4 things to never do with difficult customers. Knowing these "don'ts" makes all the difference.  

  Myra Golden's seminars are captivating and resourceful in complaint resolution. Her tactics should be used throughout the world!   

  Brandy Warrior, Coca-Cola

  It was outstanding I could relate to Myra and her strategies.

  Kristi Collier, McDonald's Corporation  

Typical Results of This Training:

Straight from the mouths of my delighted customers…

• A paradigm shift in the way your employees look at their own emotions and actions in relation to difficult customers so that they can once and for all stop taking inflammatory remarks personally.

• Your employees gain increased confidence in themselves and the capacity to handle any difficult customer they are faced with.

• Employees enjoy freedom from the debilitating stress that comes from being manipulated by difficult customers.

• Reduced operations costs as more issues are resolved on the first call/encounter, fewer calls escalate to management, and more customers are served in less time.

• Download and save the digital copy and launch the training whenever you need it  (available for download within 14 days of the live broadcast)
• As a refresher training for your employees
• New hire training for customer service employees
• Easy and convenient training for your at-home agents (just send them a link to the digital recording)
• Have employees download the included and free audio file to their MP3 players so they can learn on the go

A live web seminar with Myra Golden

Friday, January 25, 2008 1:00 - 2:30pm Eastern Time

(All you need is high-speed Internet and a phone line)

Even if you can't attend this date, enroll anyway - all registrations will get a digital video recording of the seminar PLUS an MP3 download.

Handle Difficult Customers Like a Diplomat, Or Your Money Back

Like all of my seminars and products, Handle Difficult Customers Like a Diplomat is backed by our 100% satisfaction guarantee.

If you don't feel the tips, tactics, and techniques provided in this high impact seminar will help you and your employees deal with difficult customers with more ease and effectiveness, I don't deserve your business and I'll refund every penny. 

If my field-tested strategies don't work for you, just call our offices at 866-873-8419 within four weeks of your purchase to receive a full refund.

What I'm saying is don't decide now if Handle Difficult Customers Like a Diplomat is right for you. Try it out for one full month-risk free.

If Handle Difficult Customers Like a Diplomat doesn't help you overcome any stumbling blocks to effectively dealing with difficult customers, if it doesn't guide you step by step through laying a foundation for win win problem resolution, how to set limits and stick to them, and if it doesn't take you by the hand and teach you how to move customers out of a hardball mentality, and how to reach agreements that don't require that you give way the farm, and if it doesn't make dealing with difficult customers easier than you ever dreamed possible, then I don't want your money and I'll gladly give it all back.

You have nothing to lose!

This live web seminar is intelligently priced at $199. This is a $100 savings off our regular web seminar tuition. You can download, save, and share this webinar (and MP3 download)  throughout your organization at no additional cost! Click Here to Register for this webinar.

One tiny idea could save you thousands of dollars in slashed problem resolution costs.

Can you afford to make major blunders and spend more money than you should when common mistakes could be avoided with a low $199. investment in this professional development event? Click Here to Register for this webinar $199. 

A live web seminar with Myra Golden

Friday, January 25, 2008 1:00 - 2:30pm Eastern Time

(All you need is high-speed Internet and a phone line)

Click Here to Register for this webinar $199.

FAQ

What are the technical requirements for access?

To participate you simply need a high-speed Internet connection and a phone with a good quality speaker phone.

How soon will I get my login and handouts?

We will email your handouts and webinar access login 2-3 days before Myra's live event.

How much does it cost?

This online video seminar is $199. You can use this training throughout your organization for 12 full months.

A live web seminar with Myra Golden

Friday, January 25, 2008 1:00 - 2:30pm Eastern Time

(All you need is high-speed Internet and a phone line)

  This live web seminar is intelligently priced at $199. You can download, save, and share this webinar (and MP3 download)  throughout your organization at no additional cost!  

Click Here to Register for this webinar $199

Even if you can't attend this date, enroll anyway - all registrations will get a digital video recording of the seminar PLUS an MP3 download.

 Our Consumer Care group attended your "Dealing with Difficult Customers" web seminar.  Not only was this seminar a good addition to our Customer Service Week celebration, this was also a chance to learn more ways to WOW our customers.  The overall feedback from our group was very positive -- they felt the session was extremely helpful.  Some other comments I received include:  "They were able to get good talking points, and your upbeat style made it easy to follow."  "I found the 11 phrases list handy and plan to use to update my talking points."

Linda A. Monk, STAINMASTER®

           Total Training Solutions

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