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Myra
Golden's
Excelling
as a First Time Supervisor Web Seminar
Strategies
to Help First Time Supervisors Quickly Establish Credibility and
Get Results
1:00
- 2:30PM - Eastern Time
Friday,
March 16, 2007
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What
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Nationally
acclaimed management consultant and author, Myra Golden
is one of North America's leading experts on employee
motivation.
In
a rare public event, Myra presents a virtual seminar
designed to address the specific day-to-day reality of
unending “people” challenges that call center
leaders face, and it offers a set of real, not
impossible, solutions to the problems of supervising,
motivating, and coaching.
Numerous
Fortune 500 companies have lauded Myra Golden as the
most popular guest speaker in the history of their
company meetings and conventions. Many have had
her back to work with their management teams again and
again.
Pointedly,
pragmatically, and without a hint of fluff,
Myra
explains exactly, step-by-step, how to address the many
tough situations call center leaders face everyday with
their employees.
Everyone
who attended was treated to a phenomenal message
delivered by an extremely talented speaker. Each one of
us walked away with something new, and all
of us feel we could have sat and listened to her for
days!
Susan Lipe
A.V.P./Regional Manager, Arvest Bank
Thank
you so much for allowing us to participate in your
Webinar! We really enjoyed the information and sharing
ideas with each other as a result. Your information
was very professionally presented as well as useful.
Susan
Ballew
HR Manager
Ihloff Salon and Day Spa
Register
for this seminar - $299
When
1:00
- 2:30PM - Eastern Time
Friday,
March 16, 2007
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Details
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You
will learn:
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3
Ways to cope with first-time supervisor
anxiety
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How
to supervise people who are/were your
friends
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5
Ways to quickly establish your credibility
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4
Things to spend at least a week learning
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How
to have a successful succession
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How
to avoid the common problems that sabotage
many new supervisors
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4
Things you need to learn about your
employees
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How
to use the "Hot Stove" Technique
when giving constructive feedback
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How
to use the skills of a savvy, smarty,
confident lawyer in your new position
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A
7-step strategy for nipping unacceptable
performance in the bud
-
It's
not as hard as you think to discipline a
former peer
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How
to approach employees about problem
behavior in such a way that minimizes
hostility and defensiveness and maintains
esteem
-
2
kinds of questions that get honest answers
when you're coaching a problem employee
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How
to give feedback that helps your agents
correct performance problems on their own
-
Foolproof
tips for ensuring your instructions are
clear and understood
When
1:00
- 2:30PM - Eastern Time
Friday,
March 16, 2007
Register
for this seminar - $299
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HOW
IT WORKS
To
participate in Myra's Survival School for Call Center
Supervisors you simply need a good quality speaker phone and
an optional high-speed Internet connection. Visuals are
delivered online and the Internet connection is optional, but
nice. The Call Center Survival School is live and
interactive and you'll have the opportunity to ask Myra
questions.
PARTICIPANT
FEE INFORMATION
The
site license makes this a
great investment for your call center. You pay one fee of $299
USD per site, and you can ask as many people to listen as you
wish. Each site is entitled to:
- One
(1) set of materials per session (you may make copies for
all of the persons you invited to listen to the pro
g
ram) including Myra's PowerPoint slides
- One
(1) phone line connection per seminar seminar
- One
(1) connection to the Internet per seminar
COMPACT
DISC & MATERIALS
If
you can't participate in the live presentation of this virtual
seminar, you can order the handout package and audio CD
recording of this program for $299 USD. It will be mailed to you
approximately two weeks after the session date.
When
1:00
- 2:30PM - Eastern Time
Friday,
March 16, 2007
Register
for this seminar - $299
Attend
this seminar and then try Myra’s tips, tactics, and strategies
out. Put Myra's proven strategies to the test. If you aren’t
WOWed with the results you get anytime within 30 days of the
presentation, you’ll get your money back!
We
confidently offer such a bold guarantee because we work so hard
to bring you relevant and practical tips, tactics, and
techniques you can really use and deliver the program in a
dynamic and memorable way.
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