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Managing
& Motivation Generation X
Teleseminar
Recording
Thank
you again for your very valuable presentation. I
personally took away some information that I will be able to
implement immediately in my call center.
Connie Chakford
Manager, Consumer Service
The Little Tikes Company
If
you have had challenges understanding, managing, or motivating
your Generation X (1960 - 1980) employees, you’re not alone.
Few managers are naturally endowed with the specific skills,
strategies, and smarts it takes to manage and motivate this
young, unique, complex, and talented generation.
First
things first: Just who is Generation X?
- I’ll
discuss the unique times, economy, and heroes that shaped
and molded Generation X
- Explore
the most common work characteristics of this
generation
- Understand
how they think, what they fear, and why they act the way
they do
- We
will separate the myths from reality about Gen X
I will answer your most commonly asked
questions about Generation X
- Are
they really slackers? Are they truly “anti-authority”?
- I’ll
show you how you can bridge the understanding the
generations gap?
- How
do they say they want to be managed?
- Can
we tame turnover with our younger employees?
X
Appeal: What it takes to attract, motivate and keep Gen Xers
- Explore
cutting-edge Gen X & Gen Y retention strategies used
in some of Fortune’s 100 Best Companies to Work For
- I
will
give you an inside look into how
a 4300-employee call center that handles 50 million calls
a year attracts lots of Gen X agents and manages to keep
them 13% longer than the competition
- Examine
the 4 most important job aspects for Gen X
- Take
a look at 11 tips for working more effectively with Gen X
& Gen Y
- Explore
Gen X’s preferred work environment
- Learn
the top 4 meaningful rewards for Xers
- Review
8 proven ways to motivate Generation X
AAA:
Attendance, Attitude, and Attire issues with Gen X
- Easy
methods for overcoming tardiness and absenteeism
- Exactly
how to address negative attitudes that threaten co-worker
and customer relationships
- Why
is professional address an issue and how to conquer the
battle
In
this informative and enlightening program, Myra Golden, a
member of Generation X, reveals absolutely everything you need
to know to manage and motivate your Generation X
talent.
This
is a must-have nuts and bolts professional development program
for anyone who supervises or manages Gen X.
Managing
and Motivating Generation X Audio
CD $199.00
Buy
Now
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