Web Seminars for Call Center, Help Desk, and Customer Service Supervisors & Managers and Frontline Staff

 
  Log In
  How It Works
  About Us
  FAQ
  Contact Us 
 
For Call Center Webinar Members:

 

I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.

 

Tim O'Laughlin

The Coca-Cola Company

I have never seen a more poised, polished, and passionate speaker!

Cindy Hulsey, Training Manager  

Tulsa City-County Library 

 

You exceeded our expectations!

 

Rhonda Fox

District IV Manager - Member Relations
Best Western International, Inc

 

Myra Golden's 

UNDERSTANDING, MANAGING & MOTIVATING GENERATION Y

Web Seminar

 

1:00 - 2:30PM - Eastern Time 

Friday, February 15th, 1:00 - 2:30 pm ET

Reserve Your Seat Now

 

My, My, It’s Generation Y: They’ve arrived at work with a new attitude

What

Nationally acclaimed management consultant, trainer and author, Myra Golden is one of North America's leading experts on managing, motivating, and retaining Generation Y.

In a rare public web seminar, Myra reveals insights into the youngest generation in today's workface: Generation Y. In this very special presentation Myra reveals the Generation Y work expectations, work ethic, and personality that most threaten supervisors and managers and offers a set of real, not impossible, solutions to the challenges of managing, motivating, and retaining Generation Y.

I really do love your webinars, Myra . They are very well done and extremely beneficial. The other thing I love is your strong faith that you bring into each of your calls.  It is truly a blessing to do what you love to do and it shows. I always find little helpful hints in your information.  

Kristy L. Bolen

Manager of Customer Service

Carlson Hotels Worldwide

 

Thank you again for your very valuable presentation.  I personally took away some information that I will be able to implement immediately in my call center.

  Connie Chakford
Manager Consumer Service
The Little Tikes Company

 

The program with Myra Golden on managing the relationships and our interactions with others in different age groups was the best program I've seen in years, we’d love to bring her back soon.  I think we hit a homerun. Her style, her content, her interactive teaching techniques helped our audience think through the situations and interactions they have every day and gave them ways that they could be more effective. Even long after our attendees could have left the program they stayed afterwards to learn more and talk with Myra personally about their own situations.  This program was such a hit, and everyone’s really going to be able to use the ideas they received today. 

 

Doug Johnson

Arkansas State Employees Association

 

We all loved the webinar - I've had a lot of positive feedback from my group.

 

Call Center Manager

Canada

When

1:00 - 2:30PM - Eastern Time 

Friday, February 15th, 1:00 - 2:30 pm ET

Reserve Your Seat Now- $299

 

Details

You will learn:  

  • 9 Things you can do to bring Generation Y workers into your circle

  • 5  ways to create a motivating environment for Yers

  • The importance of being frank with Generation Y

  • Learn how to stop battling with your Yers like 2 dogs fighting over one bone

  • How to motivate Generation Y when the company doesn’t want to spend much more than scientists do on rat pellets

  • What you can – and must – learn from Donald Trump’s Apprentice about managing Generation Y

  • Warning:  Your cube is not your workbench: you need to be MBWA (managing by walking around) –here are 7 tips to help you do just that

  • 9 Things you can do to win over Generation Y

  • 6 Things you need to understand about Generation Y and what they need to know about you –and two warnings

  • How to get Generation Y on  your side, or in any event, not against  you

  • How to give Yers instructions and them to act on it

  • How to keep Generation Y from driving  you crazy

1:00 - 2:30PM - Eastern Time 

Friday, February 15th, 1:00 - 2:30 pm ET

 - Register - $299

Preview a module from this webinar

 

 

HOW IT WORKS

To participate in Myra's UNDERSTANDING, MANAGING & MOTIVATING GENERATION Y seminar you simply need a good quality speaker phone and an optional high-speed Internet connection. Visuals are delivered online and the Internet connection is optional, but nice. The seminar is live and interactive and  you'll have the opportunity to ask Myra questions. 

 

WHO SHOULD ATTEND?

Myra Golden researched and designed the UNDERSTANDING, MANAGING & MOTIVATING GENERATION Y seminar specifically for people who supervise employees born between 1980 and 2000.

 

PARTICIPANT FEE INFORMATION

The site license makes this a great investment for your company. You pay one fee of $299  USD per site, and you can ask as many people to listen as you wish. Each site is entitled to:

  • One (1) set of materials per session (you may make copies for all of the persons you invited to listen to the program) including Myra's PowerPoint slides 
  • Unlimited phone line connections per seminar seminar
  • Unlimited connection to the Internet per seminar

COMPACT DISC & MATERIALS

If you can't participate in the live presentation of this virtual seminar, you can order the handout package and audio CD recording of this program for $299 USD. It will be mailed to you approximately two weeks after the session date.

 

 

guarantee

Attend this seminar and then try Myra’s tips, tactics, and strategies out. Put Myra's proven strategies to the test. If you aren’t WOWed with the results you get anytime within 30 days of the presentation, you’ll get your money back! 

We confidently offer such a bold guarantee because we work so hard to bring you relevant and practical tips, tactics, and techniques you can really use and deliver the program in a dynamic and memorable way.

1:00 - 2:30PM - Eastern Time 

Friday, February 15th, 1:00 - 2:30 pm ET

 - Register - $299

 

 

I really do love your webinars, Myra . They are very well done and extremely beneficial. The other thing I love is your strong faith that you bring into each of your calls.  It is truly a blessing to do what you love to do and it shows. I always find little helpful hints in your information.  I love the phrases you gave regarding unreasonable customer requests. Thank you again.

Kristy L. Bolen

Manager of Customer Service

Carlson Hotels Worldwide


  A Complete Training Solution
Training for Agents
Call Center Webinars includes on-demand, online video training for frontline employees. Sample Employee Training Now
Unlimited Attendance
Have as many supervisors, managers or agents attend live events as you like.
Training When You Want It, Where You Want It
All webinars are recorded and achieved for replay 24/7.

 

 

Sample a Webinar

Managing to Eliminate Unacceptable Employee Performance

"

  Upcoming Webinars

On-Demand, Online Training for Your Employees

Training is presented online, on-demand in high quality, video requiring nothing more than a standard computer with high-speed Internet connection. For most users, enjoying the Golden Method is just like watching TV.

Watch a 4-minute overview of our on-demand training for your employees.

 

"

 

Home   Log In  How It Works  Annual Subscription  About Us  FAQ  Contact Us 

 
©2006-2007 Myra Golden Seminars, LLC. All rights reserved.
We help our clients save thousands of training dollars by creating measurably effective, interactive, media-rich supervisory and customer service training events and deploying for Internet viewing anywhere, anytime. Our webinars and on-demand video training makes organization-wide training affordable, flexible, consistent, and extremely effective.