Web Seminars for Call Center, Help Desk, and Customer Service Supervisors & Managers and Frontline Staff

 
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For Call Center Webinar Members:

 

I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.

 

Tim O'Laughlin

The Coca-Cola Company

I have never seen a more poised, polished, and passionate speaker!

Cindy Hulsey, Training Manager  

Tulsa City-County Library 

 

You exceeded our expectations!

 

Rhonda Fox

District IV Manager - Member Relations
Best Western International, Inc

 

 

Homeshoring: Remote Call Center Agents

 How, when and why to explore an at-home agent program

 

 

This was excellent information and every bit worth my time!

 

Marianne Mutter

FedEx

 

Let Myra Golden help you explore the pros and cons of setting up your own at-home agent program

Home-Based Shoring 

How, when and why to explore an at-home agent program

Friday, June 20th  2:30 - 4:00pm ET View outline/order

Just $99 per company! Register Now

 

Who Else Wants A Home Based Agent Pro g ram?

A well-designed remote agent program gives companies a more qualified labor pool, happier agents, better service delivery, and a savings of about $25,000 per agent, but there are also disadvantages you need to know about.

 

In this webinar I'll share with you everything you need to critically explore whether or not a remote agent program is for you.

 

You already know that an at-home agent program is what many of your agents would love. And you probably already know that you an at-home agent program is not for every company, not for every agent, and that there are both pros and cons.

 

Pour up a cup of coffee and come join me for an informative web seminar. Here's what I'll be covering  in this webinar:

·     

§         How you can tap into a more diverse workforce by deploying a remote agent program

§         How LiveOps manages to successfully contract with 10,000 at-home agents and deliver platinum-level sales and service

§         Characteristics of the most successful at-home agents-- let's face it, working from home is not for everyone

§         The whole truth and nothing but the truth: The dis-advantages and advantages of a remote agent program

§         Discover how simple it is to fully equip an at-home agent's workspace

§         The two main security issues associated with remote agents

§         3 options for rolling out your remote agent program

§         How Office Depot and JetBlue are making at-home agent programs work for them

§         How you can begin recruiting stay-at-home moms and students - and retain them - with an at-home agent program

§         Answers to your most pressing questions, like: Do supervisors work from home or within brick & mortar? How are agent calls audited? Do agents come into the office from time to time? Should we restrict at-home agents to our city or state? How are remote agents trained?

§         Recruiting and selecting agents who will deliver uncompromising quality

§         The top 7 challenges companies have experienced with remote agent programs and how you can proactively avoid them, should you move forward with this

§         Exactly why at-home agents are happier

§         The bottom line savings with remote agents over traditional agents


All for just $99  Register Now

Home-Based Shoring 

How, when and why to explore an at-home agent program

Friday, June 20th  2:30 - 4:00pm ET View outline/order

Just $99 per company! Register Now

 

 

Whether you're ready to seriously explore an at-home agent program or not, you will benefit from this seminar.

Generations X & Y are demanding flexible scheduling - and they will be heard.  

Progressive companies are already competing for your agent pool with their attractive at-home agent programs. I don't think you can afford to NOT at least learn about the potential benefits of developing an at-home agent program.

 

Homeshoring:  How, when and why to explore an at-home agent program

You can download this 90-minute webinar recording right now for just $99 and then enjoy access for the next 12 months. Purchase the Homeshoring Webinar.

 

Your Money-Back 4-Week Guarantee

Your satisfaction is totally guaranteed or your money back.

Since you are receiving 90-minutes of personal instruction from me, you can imagine how fair this guarantee is.

    Your 100% Money Back Guarantee

If you're not happy anytime within 4 weeks from your purchase, let me know and you can have your money refunded - all of it - no questions asked.

 

All for just $99  Register Now

I really do love your webinars, Myra . They are very well done and extremely beneficial. The other thing I love is your strong faith that you bring into each of your calls.  It is truly a blessing to do what you love to do and it shows. I always find little helpful hints in your information.  I love the phrases you gave regarding unreasonable customer requests. Thank you again.

Kristy L. Bolen

Manager of Customer Service

Carlson Hotels Worldwide


  A Complete Training Solution
Training for Agents
Call Center Webinars includes on-demand, online video training for frontline employees. Sample Employee Training Now
Unlimited Attendance
Have as many supervisors, managers or agents attend live events as you like.
Training When You Want It, Where You Want It
All webinars are recorded and achieved for replay 24/7.

 

 

Sample a Webinar

Managing to Eliminate Unacceptable Employee Performance

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  Upcoming Webinars

On-Demand, Online Training for Your Employees

Training is presented online, on-demand in high quality, video requiring nothing more than a standard computer with high-speed Internet connection. For most users, enjoying the Golden Method is just like watching TV.

Watch a 4-minute overview of our on-demand training for your employees.

 

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©2006-2007 Myra Golden Seminars, LLC. All rights reserved.
We help our clients save thousands of training dollars by creating measurably effective, interactive, media-rich supervisory and customer service training events and deploying for Internet viewing anywhere, anytime. Our webinars and on-demand video training makes organization-wide training affordable, flexible, consistent, and extremely effective.