Call Center Training, Call Center Agent Training

Web Seminars for Call Center, Help Desk, and Customer Service Supervisors & Managers and Frontline Staff


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For Call Center Webinar Members:

I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.

Tim O'Laughlin

The Coca-Cola Company

I have never seen a more poised, polished, and passionate speaker!

Cindy Hulsey, Training Manager

Tulsa City-County Library

You exceeded our expectations!

Rhonda Fox

District IV Manager - Member Relations
Best Western International, Inc

Participating in our webinars is super-simple

All you'll need is your Internet browser and your telephone to participate. On the day of the seminar you'll login to our special site using our one-step entry process and then you'll dial a phone number for the audio portion of the webinar. We'll email you a link to download your handouts the morning before the seminar.

Your tuition grants unlimited access to the webinar you purchased. (If you purchased the Annual Membership, you're granted unlimited access to all live and recorded events for 12 months.) You and your team can gather around one Internet connection and speaker phone to enjoy the program together, or each member can login from their own desk.

I really do love your webinars, Myra . They are very well done and extremely beneficial. The other thing I love is your strong faith that you bring into each of your calls. It is truly a blessing to do what you love to do and it shows. I always find little helpful hints in your information. I love the phrases you gave regarding unreasonable customer requests. Thank you again.

Kristy L. Bolen

Manager of Customer Service

Carlson Hotels Worldwide

Our Consumer Care group attended your "Dealing with Difficult Customers" web seminar. Not only was this seminar a good addition to our Customer Service Week celebration, this was also a chance to learn more ways to WOW our customers. The overall feedback from our group was very positive -- they felt the session was extremely helpful. Some other comments I received include: "They were able to get good talking points, and your upbeat style made it easy to follow." "I found the 11 phrases list handy and plan to use to update my talking points."

Linda A. Monk, STAINMASTERŽ

A Complete Training Solution

Training for Agents

Call Center Webinars includes on-demand, online video training for frontline employees. Sample Employee Training Now

Training When You Want It, Where You Want It All webinars are recorded and archived for replay 24/7. Members receive free copies of all recordings. Free Workbook for Every Participant You'll receive our value-added, unabridged handouts for each webinar Fast Webinar Facts All webinars are 90 minutes $299 tuition $799 for Annual Membership (includes all live and recorded webinars for one year, plus 25-module dealing with difficult customers course for agents

FREE Sample Webinar... *"Managing to Eliminate Unacceptable Employee Performance"* Sign up here for your free 90-minute webinar

On-Demand, Online Training for Your Employees

Training is presented online, on-demand in high quality, video requiring nothing more than a standard computer with high-speed Internet connection. For most users, enjoying the Golden Method is just like watching TV.

Watch a 4-minute overview of our on-demand training for your employees.

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	We help our clients save thousands of training dollars by creating measurably effective, interactive, media-rich supervisory and customer service training events and deploying for Internet viewing anywhere, anytime. Our webinars and on-demand video training makes organization-wide training affordable, flexible, consistent, and extremely effective.