| Log in | |
| How It Works | |
| About Us | |
| FAQ | |
| Contact Us | |
| Industry Intelligence | |
| Classroom Training | |
| Support | |
| Annual Subscription | |
|
| |
| |
|
I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.
Tim O'Laughlin The Coca-Cola Company I have never seen a more poised, polished, and passionate speaker! Cindy Hulsey, Training Manager Tulsa City-County Library
You exceeded our expectations!
Rhonda Fox District IV Manager - Member Relations |
 |
|
| The Best Strategies You've Ever Seen for Getting Rid of Attendance Problems Forever, Motivating Generation Y, and Getting a Handle on Unacceptable Employee Performance, Or Your Money Back! |
|
Upcoming Webinars Quality Call Monitoring Build (or fine-tune) a Quality Call Monitoring Program You Can Be Proud of! Friday, August 1 1:00 - 3:00 pm ET Webinar Tuition $299
Preventing Customer Service Burnout 6 Ways to Motivate Your Reps Friday, August 15, 2008 1:00 - 2:30pm ET Webinar Tuition $299
An average of 2 webinars are presented monthly. Check back often for the latest schedule. Call Center Webinars reserves the right to change program dates and times. |
|
I really do love your webinars,
Kristy L. Bolen Manager of Customer Service Carlson Hotels Worldwide
|
| |
| Archived Webinars Available for Immediate Viewing | |
| |
| All programs are 90-minutes unless otherwise noted. |
|
How to Negotiate with Customers Strategies for Negotiating with Crafty, Cunning & Unreasonable Customers
Home-Based Shoring How, when and why to explore an at-home agent program
Managing to Eliminate Unacceptable Employee Performance Learn to effective nip unacceptable performance in the bud
Call Center Monitoring Practical, easy-to-implement strategies, plus secrets, tips, and techniques to take your quality monitoring to the next level!
Survival School for Call Center Supervisors This encore event was designed to address the specific day-to-day reality of unending “people” challenges that call center leaders face, and it offers a set of real, not impossible, solutions to the problems of supervising, motivating, and coaching.
Managing & Motivating Generation Y Gain practical insights to help you manage today's under 30 workforce (born 1980- 2000)
Excelling as a First-Time Supervisor Field-tested and proven strategies to help first-time supervisors quickly establish credibility and gain respect.
20 Fast WOW Telephone Techniques This seminar is chock-full of tips and techniques to position call center agents to make callers feel taken care of, effortless diffuse anger, and keep customers coming back. View outline/order
Dealing with Difficult Customers Outthink, out persuade, and outwit your most difficult customers! This is an audio recording that can be listened to right on the site or downloaded to an MP3.
Our Consumer Care group attended your "Dealing with Difficult Customers" web seminar. Not only was this seminar a good addition to our Customer Service Week celebration, this was also a chance to learn more ways to WOW our customers. The overall feedback from our group was very positive -- they felt the session was extremely helpful. Some other comments I received include: "They were able to get good talking points, and your upbeat style made it easy to follow." "I found the 11 phrases list handy and plan to use to update my talking points."
|
|
| |||||||||||
|
| |||||||||||
| |||||||||||
| |||||||||||
| On-Demand, Online Training for Your Employees | |||||||||||
| |||||||||||
| |||||||||||
