I
just want to take a minute to say how much I enjoy
being a recipient of your services. I truly
look forward to every e-mail, webinar, newsletter,
etc…I appreciate that the information is given and
not hoarded. I actively share the information
and as the leader of a Quality Assurance team I use
the information to inspire creativity and training
in my direct reports and in those that we monitor.
Keep up the great work – you’ve inspired me to
be a big fan and I’m hard to win over! J
Jodi
Cannon
Quality
Assurance
Ameren
The
definitive and trusted source for customer service
strategy and call center management, Myra Golden
shares her latest findings, research, benchmarks, and
strategies in a variety of mediums. Internationally
recognized and respected for customer service strategy
intelligence, Myra helps companies build, repair, and
strengthen customer relationships - and take care of
the employees charged with managing customer
relationships.

In
weekly Best
Practices, Tips and Techniques, Myra shares
leading-edge ideas for restoring customer confidence
after service mishaps, creating undying loyalty,
handling difficult customers more effectively,
negotiating with a customer you can't afford to lose,
turning customer service into a profit center, and
more. View
the current issue of Best Practices, Tips &
Techniques.
Myra
Golden's Tip Sheets and Special
Reports are available on this website for free and
cover such topics as 10 steps to completely regaining
customer goodwill after a dis-satisfying experience,
10 ways to get an angry customer to back down, and
more. Be sure to check out Myra's popular Tip
Sheet for How to Handle Tough Calls from Tough
Customers.
TotalCustomerServiceTraining.Com
is Myra's world renowned Question & Answer
website. Thousands of corporate web surfers
discover Myra Golden Media through this information
packed web portal. On this website, Myra personally
answers the cries of frustrated and frazzled
customer service leaders who are desperately trying to
find solutions to their toughest operations,
technical, and people challenges.
Additionally,
Myra Golden personally delivers live interactive
supervisory webinars several times each year to help
contact center leadership more effectively coach,
motivate, train, and retain employees. Review Myra's
current schedule for live call
center webinars right here.
Get
Myra's Expertise In Your Email Box Today Using Our
Simple
2-Step Sign-Up
I
just want to take a moment to "thank you"
for your very valuable Tuesday Morning e-mail
newsletter. Our Customer Satisfaction Department finds
it extremely valuable and helpful in our mission to
satisfy customers every day. We also share the many
great ideas and tips for handling customer complaints
with our franchise owners. Thank you again... we hope
we can continue to look forward to Tuesday Morning for
a long time to come.
Beth
Vickers
Director
Customer
Satisfaction Department
McDonald's
Corporation