Web Seminars for Call Center, Help Desk, Customer Service Supervisors & Managers and Frontline Staff

 
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For Call Center Webinar Members:

 

I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.

 

Tim O'Laughlin

The Coca-Cola Company

I have never seen a more poised, polished, and passionate speaker!

Cindy Hulsey, Training Manager  

Tulsa City-County Library 

 

You exceeded our expectations!

 

Rhonda Fox

District IV Manager - Member Relations
Best Western International, Inc

 
Leading-Edge Ideas and Insights to Help You Build, Repair, and Strengthen Customer Relationships 

I just want to take a minute to say how much I enjoy being a recipient of your services.  I truly look forward to every e-mail, webinar, newsletter, etc…I appreciate that the information is given and not hoarded.  I actively share the information and as the leader of a Quality Assurance team I use the information to inspire creativity and training in my direct reports and in those that we monitor. 

Keep up the great work – you’ve inspired me to be a big fan and I’m hard to win over!  J

Jodi Cannon

Quality Assurance

Ameren

 

The definitive and trusted source for customer service strategy and call center management, Myra Golden shares her latest findings, research, benchmarks, and strategies in a variety of mediums. Internationally recognized and respected for customer service strategy intelligence, Myra helps companies build, repair, and strengthen customer relationships - and take care of the employees charged with managing customer relationships. 

 

In weekly Best Practices, Tips and Techniques, Myra shares leading-edge ideas for restoring customer confidence after service mishaps, creating undying loyalty, handling difficult customers more effectively, negotiating with a customer you can't afford to lose, turning customer service into a profit center, and more. View the current issue of Best Practices, Tips & Techniques.

 

Myra Golden's Tip Sheets and Special Reports are available on this website for free and cover such topics as 10 steps to completely regaining customer goodwill after a dis-satisfying experience, 10 ways to get an angry customer to back down, and more. Be sure to check out Myra's popular Tip Sheet for How to Handle Tough Calls from Tough Customers.  

 

TotalCustomerServiceTraining.Com  is Myra's world renowned Question & Answer website. Thousands of corporate web surfers discover Myra Golden Media through this information packed web portal. On this website, Myra personally answers the cries of frustrated and frazzled customer service leaders who are desperately trying to find solutions to their toughest operations, technical, and people challenges. 

 

Additionally, Myra Golden personally delivers live interactive supervisory webinars several times each year to help contact center leadership more effectively coach, motivate, train, and retain employees. Review Myra's current schedule for live call center webinars right here.

 

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I just want to take a moment to "thank you" for your very valuable Tuesday Morning e-mail newsletter. Our Customer Satisfaction Department finds it extremely valuable and helpful in our mission to satisfy customers every day. We also share the many great ideas and tips for handling customer complaints with our franchise owners. Thank you again... we hope we can continue to look forward to Tuesday Morning for a long time to come.

 

 

Beth Vickers

Director

Customer Satisfaction Department

McDonald's Corporation

 

 

 

 

 

 


  A Complete Training Solution
Unlimited Attendance
Have as many supervisors, managers or agents attend live events as you like.
Training When You Want It, Where You Want It
All webinars are recorded and archived for replay 24/7.

FREE Sample Webinar...

"Managing to Eliminate Unacceptable Employee Performance"

Sign up here for your free 90-minute webinar

 

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We help our clients save thousands of training dollars by creating measurably effective, interactive, media-rich supervisory and customer service training events and deploying for Internet viewing anywhere, anytime. Our webinars and on-demand video training makes organization-wide training affordable, flexible, consistent, and extremely effective.