I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.

Tim O'Laughlin

The Coca-Cola Company

Tulsa City-County Library 

You exceeded our expectations!

Rhonda Fox

District IV Manager - Member Relations
Best Western International, Inc

See How Easily You Can Negotiate Without Giving Away the Store Using This New Way

Negotiate Like a Diplomat 

10 Simple Strategies for Negotiating with crafty, cunning, and unreasonable customers

Friday, April 4th, 1:00 - 2:30pm ET

Webinar Tuition: $299

Reserve your seat for this webinar

I really enjoyed your webinar and am very excited to share it with the rest of our team!

KELLY QUADE

BIG GAME TREESTANDS

Do you ever find that you've spent more money to resolve complaints than you know you should have? Do you sometimes "pay a customer off" just because it's easier to "get rid of them"? Do you wish you had more confidence in your ability to negotiate with customers?

Find out how to move customers out of a hardball mentality, call customers on a negotiation ploy, make concessions that don't rob you of credibility, and resolve complaints without giving the store away.

Announcing:

How to Negotiate with Customers: 10 Simple Strategies for Negotiating with crafty, cunning, and unreasonable customers

Friday, January 25th, 1:00 - 2:30pm ET

"Give Me 90 Minutes And I’ll Have You Negotiating Like a Diplomat."

Myra Golden

I promise, after this 90-minute How to Negotiate with Customers webinar, you will be inspired and thrilled with how effective you are at negotiating with customers.  And once you've gotten a taste of how easy it truly is to get angry customers to back down and reach win win resolutions, you will be completely STOKED and actually look forward to negotiating with customers!

How to Negotiate with Customers is CLEAR, CONCISE, and geared to give you QUICK RESULTS that will empower you to reach agreements that balance the interests of both your customers AND your company.

In How to Negotiate with Customers, I reveal secrets like:

• How to lay a foundation for resolution - so that you can make better deals with customers (even unreasonable customers)
• How to reach agreements that make good business-sense and still have the customer walk away (or hang up) happy.
• Why empathy has no place in negotiations with tough customers. 
• The first step you MUST take when negotiating with an angry customer - if you fail to take this step, you WILL spend more money than you should and you'll feel awful.
• Hear a STRONG case FOR apologizing to customers - discover why a simple apology can diffuse anger, help customers cut to the chase, and minimize emotions AND slash your settlement costs.
• A strategy that ALWAYS works - know your BATNA (Best Alternative to a Negotiated Agreement) .This is a strategy used by all of the pros and it will work for you. 
• 5 rules for having tough conversations.  Learn the importance of taking control, having the last word, and 3 other crucial rules.
• How to regain control by using the "Pause" button - Pausing is a subtle, but effective strategy that can be used to intimidate, inspire awe, or just leave difficult customers in the dust!
• How to set limits with customers -  AND actually stick to them! 
• 2 mistakes you can't afford to make when negotiating with customers. 
• 7 secrets for moving customers out of a hardball mentality - you'll love these! 
• How to nail the customer that tries to manipulate with anger - three simple, but extremely powerful techniques.
• 4 things to never do in a negotiation. Knowing these "don'ts" makes all the difference.
• Why you need to beware of hypothetical questions.
• How to call a customer on a negotiation ploy - a proven 2-step response is all it takes to call a bluff with finesse!
• 3 questions you need to ask yourself before making any concessions - these questions will help ensure you don't "give the store away" in an attempt to reach  quick agreements.
• How to analyze the concessions your customer makes.  What do large concessions tell you? Small concessions? What about quick concessions? There's a hidden meaning behind EVERY concession.

--So you can negotiate with the confidence and skill of Donald Trump, even if you never dreamed you could!

How can you use this training?

• Purchase, download and save the digital copy and launch the training whenever you need it  
• As a refresher training for your employees
• New hire training for customer service employees
• Easy and convenient training for your at-home agents (just send them a link to the digital recording)

• 13 Great phrases for breaking through standoffs, stalemates, and deadlocks

• A must-have negotiation checklist - what to do before, during, and immediately after a negotiation

• 7 Tips for getting the most out of negotiating with customers via email

Negotiate Like a Diplomat 

10 Simple Strategies for Negotiating with crafty, cunning, and unreasonable customers

Friday, April 4th, 1:00 - 2:30pm ET

Webinar Tuition: $299

Reserve your seat for this webinar

Like all of my webinars, How to Negotiate with Customers is backed by our 100% satisfaction guarantee.

If you don't feel the tips, tactics, and techniques provided in this high impact webinar will help you and your employees negotiate with more ease and effectiveness, I don't deserve your business and I'll refund every penny. 

If my field-tested strategies don't work for you, just call our offices at 866-873-8419 within four weeks of your purchase to receive a full refund.

What I'm saying is don't decide now if How to Negotiate with Customers is right for you. Try it out for one full month-risk free.

If How to Negotiate with Customers doesn't help you overcome any stumbling blocks to effective negotiation, if it doesn't guide you step by step through laying a foundation for win win negotiation, how to set limits and stick to them, and if it doesn't take you by the hand and teach you how to move customers out of a hardball mentality, and how to reach agreements that don't require that you give away the farm, and if it doesn't make negotiating with customers easier than you ever dreamed possible, then I don't want your money and I'll gladly give it all back.

You have nothing to lose!

One tiny idea could save you thousands of dollars in slashed settlement costs.

What are the technical requirements for access?

To participate you simply need a high-speed Internet connection and a good quality speaker phone.

How much does it cost?

This webinar is $299. You can download, save, and share this seminar  throughout your organization.

Negotiate Like a Diplomat 

10 Simple Strategies for Negotiating with crafty, cunning, and unreasonable customers

Friday, April 4th, 1:00 - 2:30pm ET

Webinar Tuition: $299

Reserve your seat for this webinar

I really do love your webinars, Myra . They are very well done and extremely beneficial. The other thing I love is your strong faith that you bring into each of your calls.  It is truly a blessing to do what you love to do and it shows. I always find little helpful hints in your information.  I love the phrases you gave regarding unreasonable customer requests. Thank you again.

Kristy L. Bolen

Manager of Customer Service

Carlson Hotels Worldwide

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