Web Seminars for Call Center, Help Desk, and Customer Service Supervisors & Managers and Frontline Staff

 
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For Call Center Webinar Members:

 

I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.

 

Tim O'Laughlin

The Coca-Cola Company

I have never seen a more poised, polished, and passionate speaker!

Cindy Hulsey, Training Manager  

Tulsa City-County Library 

 

You exceeded our expectations!

 

Rhonda Fox

District IV Manager - Member Relations
Best Western International, Inc

 

 

Webinars

Topic: 

Before You Hit Send! 

Why so many companies blow it with customer email and how you can do better  

September 18th 1:00 - 2:30pm ET 

Can't make it? The first 50 to register get a complimentary digital recording of the webinar and a bonus webinar entitled “Social Media Is the New Customer Service.”  

Tuition: $299.

Register now

Presenter: Myra Golden  

Recent research has uncovered stunning failures in email customer service:

  • 46% of customers say they are not getting adequate answers to their questions.

  • Everyday thousands of emails go out to consumers with embarrassing grammar gaffes.

  • Unlike a telephone interaction, email is forever. More and more emails are being posted on blogs, leaving companies exposed and shamed.

  • Consumers are not happy with email response time: The average company takes 2 days (46 hours) to respond to a customer’s email.

  • Customers will send 9 billion emails to companies this year, yet less than 10% of companies provide training to help employees with email communication.

My Before You Hit Send! training is CLEAR, CONCISE, and geared to give your employees QUICK RESULTS that will empower them to steer clear of the daily mishaps that make your company look bad and they’ll learn to craft emails that convey a warm, helpful, friendly tone.

In Before You Hit Send! I reveal secrets like…

What You Need to Know Before You Send Your Next Email to a Customer

  • 7 grammar gaffes that make you look dumb (and rob your company of credibility)

  • The 100% dummy-proof trick that you can use to ensure you answer each of your customer’s questions completely

  • Why it’s important for your email to do more than just answer the customer’s questions

  • Never send an email that you wouldn’t want posted, in its entirety, on a blog!

Creating a Winning Email Style

  • How to write short, descriptive subject lines and why you should

  • How to structure your email for greatest impact

  • Build instant rapport with your customers by writing with a casual, contemporary tone

  • Why you need to communicate with short sentences and short paragraphs in email

Proofread Like a High School English Teacher

  • How to avoid (very) common gaffes and goofs that rob your company of credibility

  • Why proofreading your email backwards can help you catch embarrassing errors

  • Get a checklist of key things to re-view before ever hitting the send button

  • Why knowing your natural visual span can keep you from overlooking typos and other credibility-robbing errors

  • Great tips for proofing on your computer monitor

  • BONUS: Expert editors' tricks for spotting their own mistakes

 

Making Sure Bad Things Don’t Happen Over Email

  • Kid-glove techniques for responding to complaints when you can’t say “yes”

  • Avoid negative words and phrases that can push your customer’s hot buttons

  • How to know when it’s time to break the email thread and just pick up the phone

  • The greatest major hurdle to completely answering every question customers pose in emails:  Once you've reached this special "tipping point," your email response will suddenly hit a whole new level

 PLUS, get a CHEAT SHEET that will set the record straight once and forever on whether to use “its” or “it’s”, “your” or “you’re” “there” or “their”, and a half dozen other common mistakes that make you look bad.

 If any of your employees interact with customers over email, you can’t afford to let them miss Before You Hit Send!

Before You Hit Send! 

Why so many companies blow it with customer email and how you can do better  

September 18th 1:00 - 2:30pm ET 

Tuition: $299.

Register now

Can't make it? The first 50 to register get a complimentary digital recording of the webinar and a bonus webinar entitled “Social Media Is the New Customer Service.”

In this concise web event I'll be teaching you and your employees how you can go back to your desk and become proficient in quickly crafting and proofing emails faster and with fewer struggles than you would ever imagine, simply by following my 10 Golden Rules for Email Response.

You and your employees will learn how to connect with customers and establish rapport more powerfully. You'll learn tips and tricks to re-read and proof accurately. You'll learn what pitfalls to avoid and what hurdles to overcome to communicate with less back-and-forth threads. You'll learn how to surprise and delight customers over email.

My Ironclad Money-Back GUARANTEE To You

Your satisfaction is assured through my no-risk, no questions-asked, ironclad money-back guarantee.

If for any reason, you aren’t thrilled and satisfied with your training experience, just contact me directly within 30 days and I’ll refund your purchase price.

What I‘m saying is, don’t decide now if Before You Hit Send! is right for you.

Try it out for one full month- risk free.

If my training doesn’t help you proof emails more effectively, if I don’t guide you step-by-step through writing an email response that conveys a warm, friendly tone, if I don’t take you by the hand and show you how to diplomatically communicate with customers in tough situations, and if I don’t inspire you to develop your skills in consumer email response, then I don’t deserve your money and I’ll give it back.

You have nothing to lose!

 

Before You Hit Send! 

Why so many companies blow it with customer email and how you can do better  

September 18th 1:00 - 2:30pm ET 

Tuition: Tuition: $299.

Register now

Can't make it? The first 50 to register get a complimentary digital recording of the webinar and a bonus webinar entitled “Social Media Is the New Customer Service.”

 

 

Don't just take my word for it. See for yourself what others are saying about my training programs:

Myra Golden's seminars are captivating and resourceful in complaint resolution. Her tactics should be used throughout the world!

Brandy Warrior, Coca-Cola

It was outstanding I could relate to Myra and her strategies.

Kristi Collier, McDonald's Corporation

Myra's program was was excellent. One of the best training sessions we have attended ...well presented. The session was very beneficial to our everyday job!

Shirley Perry, Michelin North America

Myra's workshop provided a process and tools to use when dealing with customer feedback. Her workshop has provided many "A-ha's" for us to incorporate into our day-to-day work environment.

Anne R. Armitage, former manager Customer Relations, Vistakon, a division of Johnson & Johnson

Myra delivered a sensational message that will enable me to be a better, stronger leader.

Rachel Kennerty, Team Manager the Coca-Cola Company

Myra's program changed my attitude about customer service.

Katawi Cato, Coca-Cola North America

 

My clients love the fact that after attending my live webinars, they can walk away with a free recording of the event.

What that means is, they can get an even greater return on their investment when they take my web seminar and use it:

      *As an integral part of their new-hire training program,

      *a reinforcement tool with our live full-day training sessions,

      *as a stand-alone solution

      *or integrated with their in-house training programs.

How about you? How will you use your free recording of this webinar?  

Before You Hit Send! 

Why so many companies blow it with customer email and how you can do better  

September 18th 1:00 - 2:30pm ET  

Tuition: Tuition: $299.

Register now

Presenter: Myra Golden  

 

Presented by Myra Golden

The one to call when you’re tired of losing customers because of rude or poor service.

Myra Golden teaches a customer service transformation system that helps service professionals create warm experiences, surprise and delight customers, and completely restore customer confidence after any service failure. Over 90% of the organizations using the system realize measurable improvements in customer retention rates, customer satisfaction levels, and document drastic reductions in the amount of money it takes to resolve customer problems.  

To bring one of Myra's dynamic, transformational workshops to your company, call Michael at 866-873-8419 today.

 

I really do love your webinars, Myra . They are very well done and extremely beneficial. The other thing I love is your strong faith that you bring into each of your calls.  It is truly a blessing to do what you love to do and it shows. I always find little helpful hints in your information.  I love the phrases you gave regarding unreasonable customer requests. Thank you again.

Kristy L. Bolen

Manager of Customer Service

Carlson Hotels Worldwide


  About your speaker -         Myra Golden

Myra Golden gained national attention when she helped a client slash their corporate account defection rate by 50% by drastically reducing complaint response time, teaching frontline employees to truly see complaints as gifts, and equipping employees with solid skills to completely restore customer confidence after service mishaps – without giving away the store.

Her keynotes and training programs are hallmarked with hard-hitting analogies, thought-proving stories, and humor and she leaves audiences with the inspiration to truly make their new ideas work. Myra is lauded for consistently delivering practical easy-to-implement strategies that result in real and measurable organizational change.

 

“Myra Golden’s seminars are captivating and resourceful in complaint resolution. Her tactics should be used throughout the world!”

Brandy Warrior

Coca-Cola

“It was outstanding. I could relate to Myra and her strategies.”

Kristi Collier

McDonald’s Corporation

“Myra's program was excellent. One of the best training sessions we have attended – well presented. The session was very beneficial to our everyday job!”

Shirley Perry  

Michelin North America  

 
  Upcoming Webinars

On-Demand, Online Training for Your Employees

Training is presented online, on-demand in high quality, video requiring nothing more than a standard computer with high-speed Internet connection. For most users, enjoying the Golden Method is just like watching TV.

Watch a 4-minute overview of our on-demand training for your employees.

 

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We help our clients save thousands of training dollars by creating measurably effective, interactive, media-rich supervisory and customer service training events and deploying for Internet viewing anywhere, anytime. Our webinars and on-demand video training makes organization-wide training affordable, flexible, consistent, and extremely effective.