Call Center Training, Call Center Agent Training

Web Seminars for Call Center, Help Desk, and Customer Service Supervisors & Managers and Frontline Staff


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For Call Center Webinar Members:

I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.

Tim O'Laughlin

The Coca-Cola Company

I have never seen a more poised, polished, and passionate speaker!

Cindy Hulsey, Training Manager

Tulsa City-County Library

You exceeded our expectations!

Rhonda Fox

District IV Manager - Member Relations
Best Western International, Inc

Support and FAQ

What is the login link for live webinars?

Please go to http://www.gotowebinar.com and click the "Join Webinar" button. You'll need the webinar ID we assigned you when you registered for the webinar. If you've misplaced this information, please call us immediately at 866-873-8419.

What are the technical requirements for access?

To participate you simply need a high-speed Internet connection, computer speakers, and a good speaker phone. Audio from our web seminars broadcast both through your computer (when we feature live video streaming) and through your phone line (for live Q & A).

And more specifically, the following is required:

Internet Explorer 5.0 or later, Netscape Navigator 6.0 or later or Mozilla Firefox 1.0 or later
Windows® 2000, XP Home, XP Pro, 2003 Server or Vista
Stable 56k, cable modem, ISDN, DSL or better Internet connection
Minimum of Pentium 400 with 256 MB of RAM (Recommended)
Java Virtual Machine enabled (Recommended)

Can Mac Users Attend Webinars?

Yes, Macintosh® users can attend Webinars.

Mac OS X 10.3.9 (Panther) or newer

Safari 1.3 or newer, Firefox 1.5 or newer on PowerPC G3/G4/G5 or Firefox 1.5.0.2 or newer on Intel (JavaScript and Java enabled)

Stable 56k, cable modem, ISDN, DSL or better Internet connection

Power PC G3/G4/G5 or Intel processor (G4 450 MHz with 256 MB of RAM))

Customer Care for Live Webinars
(800) 263-6317 +1 (805) 690-5753	(U.S. and Canada, toll-free) (direct dial)
gotowebinar@citrixonline.com

How many people can participate?

An unlimited number of people from the purchasing organization may participate.

Will we get handouts or screen prints?

Oh yes! A day or two prior to the program you will get a downloadable comprehensive workbook and we will email Myra's entire PowerPoint presentation after the broadcast.

Uh-oh...we missed our scheduled class!

Not to worry, each of our webinars is offered several times a year so you can simply log-in for the next broadcast. Simply call our office at 866-873-8419 to have your registration fee applied to another date. If you need to withdraw your registration for a seminar for any reason, your fee will be applied to another Myra Golden Seminars sponsored webinar to be used within twelve months of originally scheduled webinar.

I really do love your webinars, Myra . They are very well done and extremely beneficial. The other thing I love is your strong faith that you bring into each of your calls. It is truly a blessing to do what you love to do and it shows. I always find little helpful hints in your information. I love the phrases you gave regarding unreasonable customer requests. Thank you again.

Kristy L. Bolen

Manager of Customer Service

Carlson Hotels Worldwide

A Complete Training Solution

Training for Agents

Call Center Webinars includes on-demand, online video training for frontline employees. Sample Employee Training Now

Unlimited Attendance
Have as many supervisors, managers or agents attend live events as you like.

Training When You Want It, Where You Want It
All webinars are recorded and achieved for replay 24/7.
FREE Sample Webinar... *"Managing to Eliminate Unacceptable Employee Performance"* Sign up here for your free 90-minute webinar

On-Demand, Online Training for Your Employees

Training is presented online, on-demand in high quality, video requiring nothing more than a standard computer with high-speed Internet connection. For most users, enjoying the Golden Method is just like watching TV.

Watch a 4-minute overview of our on-demand training for your employees.

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	We help our clients save thousands of training dollars by creating measurably effective, interactive, media-rich supervisory and customer service training events and deploying for Internet viewing anywhere, anytime. Our webinars and on-demand video training makes organization-wide training affordable, flexible, consistent, and extremely effective.